01 Overview & Return Eligibility

Our refund and returns policy lasts 30 days from the applicable purchase or delivery date. If 30 days have passed, a full refund or exchange may not be available under this policy.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it.
• Be returned in its original packaging.
• Be accompanied by a receipt or other proof of purchase.

02 Non-Returnable Items

Some products cannot be returned, including:

• Perishable goods such as food and flowers.
• Newspapers and magazines.
• Intimate or sanitary goods.
• Hazardous materials and flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Certain health and personal care items.

03 Partial Refunds

In certain circumstances, a partial refund may be considered, subject to inspection and applicable consumer protection laws. Examples include:

• Books showing obvious signs of use.
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
• Items that are not in their original condition, are damaged, or have missing parts for reasons not caused by our error.
• Items returned more than 30 days after delivery.

04 Refunds & Processing

Once we receive and inspect your returned item, we will notify you by email that the item has been received. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method, subject to payment provider and bank processing times.

05 Late or Missing Refunds

If your refund has not arrived, please follow these steps:

• Check your bank account again.
• Contact your credit card company, as posting may take time.
• Contact your bank to check for any processing delays.
• If you have completed these steps and still have not received your refund, contact us using the details below.

06 Sale Items

Under our standard policy, regular-priced items may be eligible for refunds, while sale items are generally non-refundable. Any rights you have under applicable consumer protection laws remain unaffected.

07 Exchanges & Replacements

We replace items when they are defective or damaged, subject to verification and availability. If you need an exchange for the same item, please contact us before shipping the product.

08 Gifts

If an item was marked as a gift and shipped directly to you, an eligible approved return may be handled through gift credit or another agreed method, where available.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, any approved refund will generally be issued to the original purchaser.

09 Shipping Returns

Please contact us for the correct return address and shipping instructions before dispatching your item.

• Customers are generally responsible for return shipping costs unless the item is defective, incorrect, or applicable law requires otherwise.
• Original shipping costs may be non-refundable, subject to applicable law.
• Delivery times for exchanged products may vary depending on your location.
• For valuable items, consider using a trackable shipping service or purchasing shipping insurance.